Refund policy

At AntonioClayton, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect.

  • The item is unused, unworn, and in its original packaging.

  • The request is made within 14 days of delivery.

Note: Items not in their original condition, or returned after 14 days, will not be eligible.

Exchanges

We are happy to offer exchanges for eligible items.

  • Exchanges are available for a different size, color, or replacement item (based on stock availability).

  • If the requested exchange item is unavailable, we will issue a refund instead.

  • Exchange requests must be made within 14 days of delivery.

How to Start a Return or Exchange

To begin a return or exchange:

  1. Contact our support team at sales@antonioclayton.uk.

  2. Provide the following details:

    • Your order number

    • A short description of the issue

    • Clear photos (if the item is defective/damaged)

Our team will review your request and guide you with the next steps.

Inspection & Approval

  • Once we receive your item, we will inspect it to ensure it meets our policy.

  • If approved, your refund or exchange will be processed.

  • Refunds are issued within 5 business days back to your original payment method.

Return Shipping

  • Defective/Damaged/Incorrect Items → Return label provided, shipping is free.

  • Customer Remorse (e.g., wrong size, change of mind) → Customer pays for return shipping.

We do not charge a restocking fee.

Refunds

Refund Eligibility

You may receive a refund if:

  • You received a damaged, defective, or incorrect item.

  • Your return/exchange request meets all conditions and is made within 14 days.

Non-Refundable

  • Shipping charges (unless due to our error).

Refund Process

  • Refunds are issued to your original payment method.

  • They include the product price + applicable taxes.

  • Please allow up to 5 business days for the refund to appear.

Need Help?

We’re always here to assist you.

Email: sales@antonioclayton.uk